Terms & Conditions

By hiring from Dress Trove, you agree to the following Terms & Conditions. These terms are in place to protect both the customer and the business and apply to all rentals, bookings, and services provided.

BOOKING & PAYMENT

A booking is confirmed only once full payment has been received.
Accepted payment method is through our website booking system
No deposit is required unless otherwise stated.
Prices are listed in AUD and may change without notice.
The business reserves the right to refuse a booking at its discretion.

HIRE PERIOD

Standard hire periods are 4 days or 8 days unless otherwise agreed.
The hire period begins on the day the item is received by the customer.
All items must be returned or shipped back within 24 hours of the rental period ending.
Late returns incur a fee of $50 per day until the item is returned.
Failure to return an item may result in additional recovery or replacement costs.

COLLECTION, POSTAGE & RETURNS

Pickup and postage options are available
All posted orders are sent via express shipping
A prepaid return satchel will be provided for posted orders.
Customers are responsible for ensuring returned items are lodged on time and tracking information is retained.
Dress Trove is not responsible for delays caused by postal or courier services.

TRY ONS

Try-ons are by appointment only that made made via our website booking system
No try-on fee applies unless otherwise advised.
If you'd would like to try on outside of hours listed on our booking system please DM us to arrange
Postal try-ons are currently unavailable.

CANCELLATION & REFUND POLICY

Cancellations made more than 14 days before the rental period are eligible for a refund or credit at the business’s discretion. Cancellations made
No refunds or store credits will be provided for cancellations made within 14 business days of the rental commencement date.
No refunds will be issued once the hire period has commenced.
Refunds are not provided for change of mind, incorrect sizing selection, event cancellations, or failure to wear the garment.

SIZING & FIT

Customers are responsible for selecting the correct size.
Size guides and fit advice are provided as a guide only.
Dress Trove is not liable if an item does not fit and will not provide refunds or store credit for incorrect sizing choices.

GARMENT CARE & CLEANING

Do not wash, dry clean, alter, pin, hem, or repair garments.
Professional cleaning is included in the hire price.
Customers must avoid exposure to smoke, fake tan transfer, heavy stains, perfumes, or damage.
Garments must be handled with reasonable care and stored safely during the hire period.

DAMAGE, LOSS & THEFT

If a minor repairable damage occurs, customers must pay the fee of the fix
Customers are responsible for any irreparable damage caused during the hire period.
If an item is lost, stolen, severely damaged, or not returned, the customer will be charged up to the full retail price of the garment.
Additional cleaning or repair fees may apply for excessive staining, odours, or damage.

CUSTOMER RESPONSIBILITIES

Customers agree to:

Keep garments in safe condition during the hire period.
Avoid pets, smoke, excessive dirt, and extreme conditions while using the garment.
Return items on time and in the condition received.
Provide accurate personal and contact information when booking.

REQUIRED INFORMATION

Customers are required to provide: